Celebrating : Oakdale Rehabilitation and Skilled Nursing Center Wins Pinnacle Customer Experience Award 2024

Pinnacle Customer Experience Award™ 2024
At Oriol Health Care, we are committed to delivering exceptional care and service to all our residents and their families. We are thrilled to announce that Oakdale Rehabilitation and Skilled Nursing Center has been honored with the prestigious Pinnacle Customer Experience Award for 2024!
What is the Pinnacle Customer Experience Award?
The Pinnacle Customer Experience Award, presented by Pinnacle Quality Insight – An HCP Company, is a nationally recognized accolade awarded to care providers who achieve outstanding levels of customer satisfaction. Pinnacle Quality Insight conducts in-depth interviews with residents and their families, evaluating various aspects of service to ensure only the best care providers are recognized.
Oakdale’s Achievement
Over the past year, Oakdale Rehabilitation and Skilled Nursing Center has been rigorously evaluated on multiple service areas. We are proud to share that Oakdale has excelled and earned the Pinnacle Customer Experience Award in the following categories:
- Quality of Food: Our culinary team is dedicated to providing nutritious and delicious meals that cater to the tastes and dietary needs of our residents.
- Cleanliness: Maintaining a clean, safe, and welcoming environment is a top priority for us, ensuring our residents feel comfortable and at home.
- Activities: We offer a variety of engaging activities designed to enrich the lives of our residents, promoting social interaction, mental stimulation, and physical well-being.
What This Means for Our Community
Earning the Pinnacle Customer Experience Award places Oakdale Rehabilitation and Skilled Nursing Center among the top 15% of care providers nationwide. This recognition is a testament to our unwavering commitment to continuous improvement and excellence in care.
A Commitment to Continuous Improvement
At Oriol Health Care, we believe in setting high standards and constantly striving to exceed them. This award reflects our dedication to providing exceptional care and services. We are incredibly proud of our staff at Oakdale Rehabilitation and Skilled Nursing Center for their hard work and dedication, which has led to this prestigious honor.
Thank You to Our Residents and Families
We extend our heartfelt gratitude to our residents and their families for their trust and support. Your feedback is invaluable and helps us continually enhance our services.
Join us in celebrating this significant achievement and our commitment to providing the highest quality of care. We look forward to continuing to serve our community with excellence and compassion.
For more information about Oakdale Rehabilitation and Skilled Nursing Center and our award-winning services, please visit our website or contact us directly.
Thank you for being a part of the Oriol Health Care family. Together, we are making a difference in the lives of our residents every day.







Holden Rehabilitation & Skilled Nursing Center, part of Oriol Health Care and the Oriol 360 Care Management Team, announces the promotion of Harry Quick, NHA to Administrator. Quick, of Worcester, began working for Oriol Health Care as a Resident Life Assistant at Holden Rehabilitation in 2016 and promoted to Resident Life Director in 2017. Quick’s continued enthusiasm and leadership skills led him to study as an AIT (Administrator-in-training) under the guidance of Tara D’Andrea, Holden’s then Administrator. Quick took on the role of Assistant Administrator in the height of the COVID-19 pandemic and after rigorous testing and exams, he is now a licensed Nursing Home Administrator (NHA) and has moved into the position of Administrator of Holden Rehabilitation & Skilled Nursing Facility. Quick holds a bachelor’s degree from Johnson & Wales University where he graduated Cum Laude from the Counseling Psychology program in 2015. His interests include spending time with his wife and children, basketball, music, and movies.
Tara D’Andrea, MBA, NHA of Paxton, has moved into a new position with Oriol Health Care as Director of Operations. In her new role, D’Andrea will be orchestrating the Oriol 360 concept while overseeing Holden Rehabilitation, Oriol Therapy Services and Oriol Home Health/Oriol At Home with the goal to strengthen and streamline Oriol’s coordination of integrated post-acute health care. D’Andrea will now be directing Oriol teams providing care within our nursing centers, in your homes, and in our outpatient therapy gym.