HOLDEN, MA – Holden Rehabilitation & Skilled Nursing Center is proud to announce that it has received the 2025 Customer Experience Award from Activated Insights, formerly Pinnacle Quality Insight. This distinguished award reflects Holden’s commitment to delivering top-tier care and outstanding customer experiences in long-term and post-acute care settings.
Holden Rehabilitation & Skilled Nursing Center has been recognized in the following categories:
- Activities
- Admission Process
- Cleanliness
- Dignity and Respect
- Dining Service
- Laundry Service
- Overall Customer Experience
- Response to Problems
- Safety and Security
“This award is a testament to our dedicated team, who work tirelessly to ensure our residents receive the best possible care,” said Tara D’Andrea, MBA, NHA, FACHCA, Director of Operations, Oriol Health Care & Affiliates, Administrator, Holden Rehabilitation and Nursing Center. “Being acknowledged in so many critical categories reinforces our commitment to excellence and continuous improvement.”
To earn this distinction, Holden engaged residents and their families in monthly telephone interviews throughout 2024. These interviews allowed for open-ended feedback and provided valuable insights into key service areas. As a result, Holden consistently ranked among the top 15% of care providers nationwide.
“We are honored to celebrate Holden Rehabilitation & Skilled Nursing Center’s dedication to providing an exceptional experience,” said Bud Meadows, CEO of Activated Insights. “This award not only recognizes their achievement but also highlights their leadership in long-term and post-acute care.”
About Holden Rehabilitation & Skilled Nursing Center, an Oriol Health Care Facility
Holden Rehabilitation & Skilled Nursing Center is an Oriol Health Care facility dedicated to providing exceptional, personalized care to the Holden community and beyond. Specializing in skilled nursing and rehabilitation services—including post-acute rehabilitation, long-term care, and tailored programs—we focus on resident well-being, dignity, and safety.
Backed by Oriol Health Care’s legacy of excellence, our compassionate team delivers innovative healthcare solutions in a supportive, professional environment. Serving Central Massachusetts, we are committed to enhancing the lives of our residents with high-quality, person-centered care.
For media inquiries, please contact:
Angelique Harvey
508-829-1213
PR@oriolhealthcare.com
