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Tag Archive for: Rehabilitation Services

Posts

2026 Customer Experience Award badge recognizing excellence in resident and family satisfaction

Oakdale Rehabilitation & Skilled Nursing Center Earns 2026 Customer Experience Award from Activated Insights

February 16, 2026/in News, Oakdale Rehabilitation and Skilled Nursing Center, Oriol 360, Oriol Health Care, Press Releases/by Angelique Harvey

West Boylston, MA — February 12, 2026 — Oakdale Rehabilitation & Skilled Nursing Center is proud to announce it has earned the 2026 Customer Experience Award™ from Activated Insights, a nationally recognized customer satisfaction firm serving long-term and post-acute care providers.

Based on interviews conducted over the past year, Oakdale ranked among the top 15% of care providers nationwide, earning recognition for excellence in the following service areas:

  • Professional Therapy Services

  • Admission Process

This achievement reflects Oakdale’s commitment to delivering thoughtful, coordinated care, supported by clear communication, strong clinical services, and a welcoming admission experience that helps residents and families feel confident from day one.

“It is our pleasure to congratulate Oakdale Rehabilitation & Skilled Nursing Center for their well-deserved achievement in winning the Customer Experience Award,” said Bud Meadows, CEO of Activated Insights. “It’s wonderful to see the hard work Oakdale is putting in to provide high-quality care — their effort isn’t going unnoticed.”

Throughout 2025, residents and families participated in confidential interviews conducted by Activated Insights. Feedback from these interviews was used to guide continuous improvement and strengthen the overall care experience.

“This recognition reflects the intentional work our team does every day — from welcoming families during the admission process to delivering high-quality therapy services that support recovery and independence,” said Jennifer Crowley, Administrator at Oakdale Rehabilitation & Skilled Nursing Center. “As part of the Oriol Health Care family of care, we take great pride in treating every resident with the same attention, respect, and compassion we would want for our own loved ones.”

Oakdale Rehabilitation & Skilled Nursing Center, located in West Boylston, Massachusetts, is part of Oriol Health Care, a family-owned organization serving Central Massachusetts for more than 60 years.

Our family taking care of yours.

https://www.oriolhealthcare.com/wp-content/uploads/2026/02/Featured-image-1-1.png 571 705 Angelique Harvey https://www.oriolhealthcare.com/wp-content/uploads/2020/05/Oriol-Health-Care-logo.png Angelique Harvey2026-02-16 16:54:152026-02-16 16:54:32Oakdale Rehabilitation & Skilled Nursing Center Earns 2026 Customer Experience Award from Activated Insights
National Activity Professionals Week 2026 graphic with the theme “Beyond the Ordinary,” celebrating activity and resident life professionals in senior care communities.

Beyond the Ordinary: Celebrating Our Everyday Superheroes in Resident Life

January 29, 2026/in Community, Holden Rehabilitation & Skilled Nursing Center, News, Oakdale Rehabilitation and Skilled Nursing Center, Oriol 360/by Angelique Harvey
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https://www.oriolhealthcare.com/wp-content/uploads/2026/01/National-Activity-Professionals-week_Featured-image.png 788 940 Angelique Harvey https://www.oriolhealthcare.com/wp-content/uploads/2020/05/Oriol-Health-Care-logo.png Angelique Harvey2026-01-29 16:19:192026-01-29 16:19:19Beyond the Ordinary: Celebrating Our Everyday Superheroes in Resident Life
Oriol Health Care at Holden Days: Marketplace Sponsor and Community Partner

Oriol Health Care at Holden Days: Marketplace Sponsor and Community Partner

September 2, 2025/in Community, Holden Rehabilitation & Skilled Nursing Center, News, Oakdale Rehabilitation and Skilled Nursing Center, Oriol 360, Oriol Health Care/by Angelique Harvey
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https://www.oriolhealthcare.com/wp-content/uploads/2025/09/Oriol-Health-Care-at-Holden-Days.png 571 705 Angelique Harvey https://www.oriolhealthcare.com/wp-content/uploads/2020/05/Oriol-Health-Care-logo.png Angelique Harvey2025-09-02 14:47:552025-09-02 14:47:55Oriol Health Care at Holden Days: Marketplace Sponsor and Community Partner

Oakdale Rehabilitation & Skilled Nursing: Proudly Holding a Five-Star Quality Rating from CMS.gov

June 24, 2024/in News, Oakdale Rehabilitation and Skilled Nursing Center, Uncategorized/by Angelique Harvey

Oakdale 360º Virtual Tour

At Oakdale Rehabilitation & Skilled Nursing Center, an Oriol Health Care facility, we are proud to announce that we have achieved a Five-Star Quality Rating from CMS.gov (Centers for Medicare & Medicaid Services) through their Care Compare program. This prestigious rating reflects our commitment to providing the highest standard of care to our residents. In this blog post, we will delve into what the Five-Star Quality Rating System entails, why it matters, and how Oakdale Rehabilitation & Skilled Nursing has earned this esteemed recognition.

Understanding the Five-Star Quality Rating System

The Centers for Medicare & Medicaid Services (CMS) developed the Five-Star Quality Rating System to help consumers, their families, and caregivers compare nursing homes more easily. The system assigns a rating between one and five stars to nursing homes, with five stars indicating the highest level of quality. The overall rating is based on three key domains:

  1. Health Inspections:
    • This domain assesses the findings from state inspections over the past three years, focusing on health, fire safety, and emergency preparedness.
  2. Staffing:
    • This rating evaluates the number of hours of care provided on average to each resident each day by nursing staff. A higher staffing level generally indicates better quality of care.
  3. Quality Measures:
    • This area looks at various clinical data regarding the residents’ physical and clinical conditions, including their ability to perform daily activities and their general health status.

Why the Five-Star Quality Rating Matters

The Five-Star Quality Rating System serves as an important tool for families and caregivers seeking the best possible care for their loved ones. A five-star rating signifies excellence in health care services, ensuring peace of mind for families that their loved ones are in capable and caring hands. It also reflects a facility’s dedication to continuous improvement and adherence to the highest standards in health care.

Oakdale Rehabilitation & Skilled Nursing: A Five-Star Facility

Commitment to Excellence

At Oakdale Rehabilitation & Skilled Nursing, we are dedicated to providing exceptional care tailored to the individual needs of our residents. Our five-star rating from CMS is a testament to the hard work and dedication of our entire team, from our skilled nursing staff to our supportive administrative personnel.

Comprehensive Services

We offer a wide range of services designed to promote the health and well-being of our residents, including:

  • Rehabilitation Services:
    • Personalized physical, occupational, and speech therapy programs aimed at restoring function and improving quality of life.
  • Skilled Nursing Care:
    • 24/7 nursing care provided by our highly trained and compassionate staff.
  • Long-Term Care:
    • Comprehensive care plans that address the ongoing needs of residents requiring extended stays.
  • Specialized Programs:
    • Programs designed to meet the unique needs of residents with conditions such as Alzheimer’s disease and other forms of dementia.

State-of-the-Art Facilities

Oakdale Rehabilitation & Skilled Nursing is equipped with modern facilities and amenities to ensure our residents’ comfort and well-being. From our well-appointed rooms to our therapeutic and recreational areas, every aspect of our facility is designed with our residents in mind.

Visit Oakdale Rehabilitation & Skilled Nursing today and experience the five-star difference! 

Achieving a five-star rating from CMS.gov is a significant accomplishment for Oakdale Rehabilitation & Skilled Nursing, and it underscores our unwavering commitment to excellence in care. We are honored to serve our community and to provide the highest quality of care to our residents. We invite you to visit us and learn more about the exceptional services we offer. For more information, please contact us or visit our website.

Thank you for entrusting Oakdale Rehabilitation & Skilled Nursing with the care of your loved ones.

We are committed to continuing our tradition of excellence and to maintaining the high standards that have earned us this prestigious five-star rating.

 

 

References:
  1. Centers for Medicare & Medicaid Services. (2023). Care Compare.
  2. Oriol Health Care. (2023). Oakdale Rehabilitation & Skilled Nursing. Retrieved from Oriol Health Care.

 

Note: This blog post is part of our ongoing commitment to transparency and excellence in care at Oakdale Rehabilitation & Skilled Nursing. We encourage all community members to reach out with any questions or to schedule a visit.
https://www.oriolhealthcare.com/wp-content/uploads/2020/05/Oriol-Health-Care-logo.png 0 0 Angelique Harvey https://www.oriolhealthcare.com/wp-content/uploads/2020/05/Oriol-Health-Care-logo.png Angelique Harvey2024-06-24 09:54:502024-07-01 12:26:33Oakdale Rehabilitation & Skilled Nursing: Proudly Holding a Five-Star Quality Rating from CMS.gov

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