Holden Rehab Earns 2026 Customer Experience Award

Holden, MA — February 12, 2026 — Holden Rehabilitation & Skilled Nursing Center is proud to announce it has once again earned the 2026 Customer Experience Award™ from Activated Insights, a nationally recognized customer satisfaction firm serving long-term and post-acute care providers.

Based on a 12-month average of confidential resident and family interviews, Holden ranked among the top 15% of care providers nationwide.

Holden was recognized for excellence in the following service areas:

Cleanliness
Laundry Service
Dignity and Respect
Admission Process
Safety and Security

These recognitions reflect the daily work happening across departments — from the first welcome during admission to the ongoing care and support residents experience every day.

“It is our pleasure to congratulate Holden Rehabilitation & Skilled Nursing Center for their well-deserved achievement,” said Bud Meadows, CEO of Activated Insights. “This award reflects the hard work and dedication of their team in providing high-quality care and meaningful experiences.”

Throughout 2025, residents and families participated in confidential interviews conducted by Activated Insights. Feedback from these interviews helps guide continuous improvement and strengthen the overall care experience.

“While awards are an honor, what matters most is how our residents and families feel every day,” said Tara D’Andrea, Administrator at Holden Rehabilitation & Skilled Nursing Center. “This recognition reflects the compassion, professionalism, and dedication of our team, and the trust families place in us to care for their loved ones with dignity, respect, and heart.”

Holden Rehabilitation & Skilled Nursing Center is part of Oriol Health Care, a family-owned organization serving Central Massachusetts for more than 60 years.

Award-winning care isn’t just measured — it’s felt. 💜
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