Oakdale Rehabilitation & Skilled Nursing Center Earns 2026 Customer Experience Award from Activated Insights
West Boylston, MA — February 12, 2026 — Oakdale Rehabilitation & Skilled Nursing Center is proud to announce it has earned the 2026 Customer Experience Award™ from Activated Insights, a nationally recognized customer satisfaction firm serving long-term and post-acute care providers.
Based on interviews conducted over the past year, Oakdale ranked among the top 15% of care providers nationwide, earning recognition for excellence in the following service areas:
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Professional Therapy Services
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Admission Process
This achievement reflects Oakdale’s commitment to delivering thoughtful, coordinated care, supported by clear communication, strong clinical services, and a welcoming admission experience that helps residents and families feel confident from day one.
“It is our pleasure to congratulate Oakdale Rehabilitation & Skilled Nursing Center for their well-deserved achievement in winning the Customer Experience Award,” said Bud Meadows, CEO of Activated Insights. “It’s wonderful to see the hard work Oakdale is putting in to provide high-quality care — their effort isn’t going unnoticed.”
Throughout 2025, residents and families participated in confidential interviews conducted by Activated Insights. Feedback from these interviews was used to guide continuous improvement and strengthen the overall care experience.
“This recognition reflects the intentional work our team does every day — from welcoming families during the admission process to delivering high-quality therapy services that support recovery and independence,” said Jennifer Crowley, Administrator at Oakdale Rehabilitation & Skilled Nursing Center. “As part of the Oriol Health Care family of care, we take great pride in treating every resident with the same attention, respect, and compassion we would want for our own loved ones.”
Oakdale Rehabilitation & Skilled Nursing Center, located in West Boylston, Massachusetts, is part of Oriol Health Care, a family-owned organization serving Central Massachusetts for more than 60 years.
Our family taking care of yours.
